Terms & Conditions
For a copy of our full Terms & Conditions
of Service, please contact
our office.
We offer a professional cleaning service
and these terms and conditions apply to any
business booked with us on line. We may add
to or alter these terms and conditions from
time to time and any alterations or additions
will apply to new business but not to existing
contracts.
Our Cleaning Service may be ordered
by telephone, e-mail, fax or on line and the
client agrees to be bound by these terms and
conditions:
The company offers a regular cleaning service at the rate of £9.00 per hour, on condition that the client engages the cleaner for sessions for a minimum of two and a half hours at least once a week, for a period of not less than six months.
For the clients who don’t wish to sing a contract in advance.
The first cleaning session is charged at £13.00 rate with £4.00 credit to the client in respect of further cleaning. When the client sings the contract, the cleaning session will be charged at £9.00 rate on weekly basis.
Once only cleaning
- The client is recommended to check the quality of the cleaning work carried out immediately after completion of the work.
- In the event that the client is not satisfied with the standard of work, he/she should contact the company not more that 24 hours after the completion of the service. Unless good reason is given for late notification of any complaint, the company will not consider any complaints which are notified after such period of 24 hours.
- In the event of complaint the client will allow the company to send a cleaner back to the client’s property to complete the work to the client’s satisfaction and the company will not normally refund any payment if it is not permitted to return to the client’s property to complete the job.
- When booking a cleaning service, the Client is obliged to provide details of name, address, telephone, e-mail address and the payment details over the phone. As soon as this information has been submitted the Client will be sent an e-mail confirmation one working day before the cleaning session in respect of the Company’s Terms and Conditions. The Client accepts these Terms and Conditions unless s/he contacts the Company before the cleaning session has started
1. The Client must allow the cleaner access
to hot water and power. All fragile and breakable
items must be secured or removed.
2.Carpet Cleaners are insured by full public
and employer's liability cover and we will process
all claims which are properly notified to us
in accordance with these terms and conditions.
3. Carpet Cleaners will provide all cleaning
material and equipment but there may a surcharge
in the even of a need for specialized equipment.
We will quote separately for this.
4. Carpets- Carpet Cleaners will not be
responsible for failing to remove old/permanent
stains that cannot be removed using normal carpet
cleaning methods. We undertake, however, to
draw your attention to any such stains prior
to commencing work.
5. End of Tenancy Cleaning- Unless otherwise
agreed the standard end of Tenancy Cleaning
Service does not include cleaning of walls,
ceilings, curtains, balconies, patios, exterior
windows, carpets, upholstery. Neither does it
include washing up or laundering. Should any
of these additional services be required, we
will quote for them separately. It is a condition
of and of tenancy cleaning that the property
must be vacated.
6. 50 % of our quoted fee will be payable
on booking. The client may cancel or reschedule
a service by giving at least 24 hours notice
but if we are not notified on time no refund
will be given against the deposit. Carpet Cleaners reserve the right to charge cancellation
fee of up to 100% of the quoted price for the
booked service.
7. The client agrees to inspect the work
immediately after it is completed and to draw
to the attention. The cleaner will carry out
any such further work reasonably required but
if the client is still not satisfied the client
must notify Carpet Cleaners in writing immediately
by completing the slip reproduced below and
handing it to the cleaner.
8. The balance of our account must be paid
to the cleaner or to the office over the phone
before cleaner leaves the premises.
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